Chad’s Blog
Pragmatic Technologies for Life and Business Success®
This week’s reflection point: I’ve come to realize that my son rarely answers when called on his mobile phone but always replies to texts. Similarly, I’ve observed that some of my clients prefer to communicate via phone, some primarily by email, others, when possible, in person, or via text, some via the social media platforms, and many via Skype, Google hangouts and the like.
It’s obvious that individuals have many different partialities as to the way they like to communicate.
Therefore, I recommend that you embrace and enable as many modes of communication available to you that fit the preferences of your target audience.
This week’s tip: How easy is it to connect with you? Are you communicating and leveraging the many varied channels available to you?
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© Chad Barr 2014. All Rights Reserved.
Chad,
So true. I just finished an article for the ABA titled, “How to use technology to create better client relationships” premised upon the same concept. IMHO it’s all about providing an exemplary client experience and that means communicating with clients the way they prefer to do so.
Have a wonderful weekend my brilliant friend!
Mitch
Always great to hear from you Mitch. Is the article you wrote accessible to the public? If so what’s the URL?